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I get an error message when I'm trying to stream on my smartphone / tablet, why is that?

Error messages might appear for different reasons. Please try the below mentioned steps to try and solve the issue:
Reinstall application
Close unnecessary applications running in the background
Check the number of devices using the same Wifi connection to ensure the necessary bandwith is available
Try to use different internet connection e.g. 3/4G hot spot
Assure that the installed software/firmware version is the latest available
Restart your modem/router in case above steps didn't help (and you are using an wifi connection)

If the above mentioned steps did not solve the issue, please reach out to our Customer Service with below information:
1. Account ID or email used to register your HBO account for faster support
2. Explanation of the issue (do you get an error message, did the device/ playback work before, when the issue started, does it occur on other devices with same Wi-Fi)