Help Center

  • български
  • čeština
  • English
  • Hrvatski
  • Magyar
  • македонски
  • Polski
  • Română
  • Slovenský
  • Slovenščina
  • Srpski
language language selector hu enEnglish
HBO GO Home
Help CenterTroubleshooting

More categories

  • Content

  • General Information

  • Technical Information

  • Devices & Platform

  • Payments & Subscriptions

  • Troubleshooting

  • Content

  • General Information

  • Technical Information

  • Devices & Platform

  • Payments & Subscriptions

  • Troubleshooting

Troubleshooting

  • I am experiencing quality issues with either sound or picture, why is that?
  • I get an error message when I'm trying to stream on my desktop browser, why is that?
  • I get an error message when I'm trying to stream on my smartphone / tablet, why is that?
  • I have reached the maximum number of devices that I can add to my account. What can I do?
  • I forgot my Parental pin. What should I do?
  • I added shows to my Favorites / Watchlist but they're not there anymore. What happened?
  • When I try to watch a show, the video keeps skipping or buffering. Why is this happening?
  • I cannot find HBO GO application in the online store of my device. What is the problem?
  • My device is not supported anymore. What can I do?
  • I forgot my password, how do I get a new one?
  • I have an android device but still I experience issues playing – why?